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Terms and Conditions . . .

Use of this Website
Please note, if you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our
Privacy Policy and Cookie Policy govern Turtle Dove Design’s relationship with you in relation to this website. Should you have any queries about these Terms & Conditions, or any other aspect of this website then please contact us directly using the contact form provided on the Contact Us page. However, if you do not agree with any part of these terms and conditions, please do not use our website.


Terms
The term “Turtle Dove Design” or “Turtledoveuk” or “us” or “we” or “I” refers to the owner of the website.
The term “you” or “your” refers to the user or viewer of our website.


The use of this website is subject to the following:

  • Copyright © (2015-2016) Turtle Dove Design. All rights reserved.
  • This website uses cookies to monitor browsing activity. How we use cookies is detailed in our Cookie Policy.
  • The content of the pages of this website is for your information and use only. It may be subject to change without notice.
  • The material on this website, including (but not limited to) the design, layout, graphics and appearance is owned by Turtle Dove Design. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • It is your responsibility to ensure that any services, products or information available through this website meet your own needs and requirements. We are therefore not liable for your use of any information or materials detailed on this website, it is entirely at your own risk.
  • Your use of this website and any dispute arising out of such use is subject to the laws of England, Northern Ireland, Scotland and Wales.

Accuracy of Representation:

  • We do our best to display our products accurately, however please be aware that not all devices and monitors portray colours in the same way. We therefore recommend obtaining samples of the stationery prior to placing an order. The cost of such samples can be deducted from any orders you later place.
  • We are careful to ensure that the details (price, materials etc) on this website are displayed correctly. However, if an error is found then we will contact you immediately to notify you and obtain confirmation regarding whether you wish to continue with the order.
  • Where natural materials are used (e.g Kraft paper & envelopes, Jute / Cotton Lace Belly Bands), there may sometimes be slight inconsistencies with colour.
  • Due to the nature of digital printing, there may sometimes be slight inconsistencies with colour. This is more likely when batches are printed at different times.
  • All prices shown are inclusive of VAT but do not include postage. Postage is calculated at the time you place your order, based on location and quantities etc.

Contract:

  • For all Personalised and Bespoke Wedding Stationery, a 50% deposit must be received before any proofs are prepared. The remaining balance must be paid in full once the proofs are approved. Receipt of payment, & our subsequent acceptance will be confirmed by email to the address you provide us with. This represents a legally binding contract between us. The products will remain the property of Turtle Dove Design until full payment has been received.

Delivery:

  • Orders are usually dispatched within 3 weeks from approval of the digital proof.
  • UK orders will be sent using a trackable service to ensure they are safely delivered. Costs will be calculated at the time you place the order, based on quantities and location etc.

Returns & Cancellation Policy:

  • Non personalised items (samples) can be returned within 7 working days of receipt for a full refund. The refund will not include the cost for postage and packaging costs incurred for returning the item. To qualify for a full refund, the items must reach us in perfect condition in the original or suitable packaging to protect them from damage.
  • Customised / Personalised / Tailor-made goods are an exception to the Consumer Contracts Regulations and cannot be returned. As your order will mainly consist of personalised and/or customised items you must notify us immediately if you wish to cancel your order. Depending on the stage of the design process, we may be able to refund some of your payment. However, it is unlikely that we will be able to offer you a full refund. In the interest of goodwill, we will do our best to refund you with an appropriate proportion, less payment to us for any time expended or materials we have used. Any such instance(s) will be dealt with on a case by case basis.

Thank you
Turtle Dove Design Wedding Stationery.

Copyright © (2015-2016) Turtle Dove Design